NEVER EVER AGAIN! Please email us at investigation@chatdeal.com Your request was received and NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Without 24 hours of booking, I tried to change the date of my departure. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. KAYAK Help Center Frequently asked questions. Go direct to your airline to purchase tickets. She even minimizes this as "just a change of flight number". Kind regards, Thank you!! Tip for consumers:its not kayak. What phene number i can use to call a customer service? He was extremely thorough in helping me complete my booking and answering all my questions. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. KAYAK Help Center Special Services. Tip for consumers:Use expedia or anyother reputable company. I got Support Bundle Plus for a round trip ticket to Europe. We are waiting for you back! Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Dear Bea,We apologize for the difficulties encountered with your reservation. Economy. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. I was helped by Raavi who was both helpful and incredibly patient. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Hello. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. How dares she? They are the worst. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Kind regards, Special Services 4 . If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Bundles and Additional Services 3 . Chatdeal Service Team. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Dear Anthony,Amazing feedback! Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Our agent Jenny, is always super helpful and clear. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Worse, they prevent you from working directly with the carrier to handle issues & changes. I had to contact them. Thank you Celia!! Kind Regards,Chatdeal Team. 7.8 Boarding. Frequently asked questions. Attempted to email original agent, that bounced. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are sorry to hear that you have experienced such difficulties with your reservation. Much love. Our dedicated staff will be pleased to learn of your high praise. This agency will scam you, and Kayak allows them to operate on their website. She understood exactly what was needed and communicated what to expect clearly. We are glad you felt such a positive experience with our representative Sasha. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I booked a roundtrip ticket to Ecuador. It's probably one person hired by Kayak to scam travellers. Kayak and Chatdeal are a middleman who can add no value. Please email us at investigation@chatdeal.com Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Bundles and Additional Services 3 . Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Basically $242.76 was just taken from me for no reason. Love working once again with chatdeal - and Especially Josie! This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Book easily, Fly anywhere! Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Faithfully Yours,Chatdeal Team. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. beware. Please contact us at investigation@chatdeal.com so we can get this sorted. We also ensure all reviews are published without moderation. Dont use this website.will never use it again!! They do pick up the phone but they won't help and/or claim that they do not have the authority to help. I was helped by Raavi who was both helpful and incredibly patient. Please make sure to search or browse the knowledge base before submitting your question. Booked a ticket with Eva Air. DO NOT USE CHATDEAL. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Dear Chris,Your review is very concerning to us. Looking forward to speaking with you soon. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Anyone can write a Trustpilot review. Thank you for the fabulous service!! They wanted you to reach out to them and tell them you would accept a replacement flight. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. The person "Jamie" suddenly went MIA. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Cheap prices are no worth it if you have to deal with this stress. Chatdeal.com. Changes, Cancellations & Refunds 9 . But, I don't have a written confirmation that it is canceled. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Booked on June 1,2022. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Back to Help & Customer Service Frequently asked questions. It's common for price changes to happen. As soon as any updates are received, our representative will get back to you. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. We apologize for the difficulties encountered with your reservation. Would you please provide us with more details, such as booking ID or ticket confirmation? For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. I called Chatdeal to correct my issued ticket but they could not do anything. ChatDeal Service Team. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. The Plan is limited to unforeseen events that might affect your air travel. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Chatdeal Team. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Chatdeal is a rip-off. Return to top . Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. @panos79 I'm in the same boat (google brought me here). Highly recommend to STAY AWAY. BBB Business Profiles may not be reproduced for sales or promotional purposes. Documents 2 . This is the first time we've used this service and it is really remarkable. Kind regards, Which I hav yet to be informed of from ChatDeal. Kind Regards,Chatdeal Service Team. Visas Read More Documents for travel Read More . Frequently asked questions. This agency will scam you, and Kayak allows them to operate on their website. Chatdeal Team. Dear Loic,Your review is very concerning to us. Kind Regards, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. What was needed and communicated what to expect clearly please provide us with more details your. Exchanged with American Airlines Which I hav yet to be refunded out us. In the same boat ( google brought me here ) you are given use! 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