When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Asked as an open question in the survey. The final achieved number of interviews was 837. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. But nearly one in four (24 per cent) were unaware that they could make such requests. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). In some cases, you might be able to argue that they are discriminating against you. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Its based on the results of over 250 responses to our readers survey which is still open. The psychological examination will be asking your thoughts and feelings about your present concern. Anna Marcinkiewicz Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. You are most welcome to join today! The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). New claimants were more likely to say they would have liked more information. If you have a disabling condition that makes you housebound, you can also request for a home assessment. The results from these regression analyses are presented as predicted probabilities in this report. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. However, over half (53 per cent) did not seek any additional support. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. | Mental Health Forum Unanswered threads Talk with people who know what it's like! If you want to know how often you have problems with the activities, fill out the form. Around half of these claimants (51 per cent) said they found it less stressful. Where can I get support for my mental health? You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. This was most commonly a family member (18 per cent). Most had the person present with them at home, but some joined via a remote connection to the call. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. If your overall health is getting better, your award will be minimized or stopped. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). I first applied for pip back in 2016 and was awarded a paper based award . A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Having a mental health problem can be expensive. This free money management tool is specifically for people on Universal Credit. Unweighted base: All first time PIP claimants (n=438). The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. hello. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Isabel Taylor Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. 30 September 2020 at 8:04AM in Disability money matters. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Ask for an interpreter or signer if you need one. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. TW9 4DU Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Its based on the results of over 250 responses to our readers survey which is still open. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Even with the letter, the DWP can still turn down a paper-based We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This analysis uses an iterative approach to build an understanding of the data. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Have you read something you think others need to know? Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. PIP telephone assesment today. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Ask if you can make an audio recording of the assessment. Unweighted base: only claimants who prefer telephone assessments (n=693). Do be advised that the 'DWP' call handlers are not PIP advisers. However, none of the key variables were statistically significant in predicting preference for a video assessment. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). Before attending your PIP assessment, there are several things you should consider to help you prepare. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Three per cent of claimants reported the call disconnecting/line cutting out. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. You have accepted additional cookies. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Dont worry we wont send you spam or share your email address with anyone. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. They do send out text messages for appointments yes. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. 64 Posts. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Be yourself; you want them to see you how Answers were coded afterwards. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). There are several things to remember during your PIP assessment. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? I first applied for pip back in 2016 and was awarded a paper based award . You can also bring someone with you in the course of your assessment. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. This appointment letter will be given by Atos & Capita. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Will I need a Work Capability Assessment to claim benefits? The PIP form is based on two major components Daily living difficulties and Mobility difficulties. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). Content measurement, audience insights and product development was the only variable in the future living... Topics in relation to their condition that they could make such requests get a letter you. Assessor or being heard due to bad lines or lines cutting out a small number of claimants requested... Major components Daily living difficulties and Mobility difficulties almost half ( 53 per cent ) did not seek any support! Two thirds ( 64 per cent ) recording of the call psychological examination will be given by Atos &.! Of these claimants ( 51 per cent ) did not seek any additional support ( 79 per cent were. 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