As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. This position may be subject to Lincolns Political Contribution Policy. 2023 Freshworks Inc. All Rights Reserved. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Your existing support reps constantly complain about how their workloads have increased drastically. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Leverage your professional network, and get hired. Must be able to maneuver through various computer platforms while verifying information on all calls. Read about how we use cookies in ourPrivacy Notice. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Here are three trends influencing how remote customer service representatives work. Tell us what *you* think of our resources and what youd like to see here in 2023. RSUs are awarded at hire and may be refreshed annually. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. That's where you come in. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Youll also need to listen to learn more about the company you work for and the products and services it offers. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Get email updates for new Customer Service Representative @ Vsp jobs in United States. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. A remote customer service representative typically has a wide range of responsibilities, which can include: Remote customer service representatives salaries vary depending on their level of education, years of experience, and the company they work for. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. Also, they must have a strong understanding of their companys products and services to address customer questions. Applicable salary ranges may differ across markets. Kins mission is to reimagine home insuranceFor Every New Normal. Must be knowledgeable of administrative practices, procedures, and guidelines. Job duties and responsibilities are subject to change based on changing business needs and conditions. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. You are the voice of the customer. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. Learn more about customized ticket views in Freshdesk. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Educates providers on how to submit claims and when/where to submit a treatment plan. VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Ensuring the team is fully trained and up to speed with SOPs and KPIs. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. This is a full-time, on-site role based out of Singapore. At Ballpoint Marketing, we strive to provide the best direct mail service available. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. This role is remote, our registered offices are in Helsinki, but the team works fully remote. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. Bring your passion and talents and together we can make a difference in the lives of others. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. The agent can then quickly move on to other tickets without having to needlessly do repetitive work. You can use persuasion skills to increase your companys revenue and improve your performance. Hours are not the best if you live on the East Coast. Responding promptly to customer inquiries. real person. Call VSP at (800) 400-4569 and speak with a member services representative. Good documentation skills. Position at Panasonic Avionics Corporation. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Ability to research and problem solve, while providing outstanding customer service. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Aydanos a proteger Glassdoor verificando que eres una persona real. Making sure we maintain the following levels of engagement and response to our clients. Vision Service Plan Easy 1-Click Apply. Calm disgruntled customers. Why hasnt insurance? Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Get notified about new Customer Service Representative @ Vsp jobs in United States. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. As you scale your support team, you will also realize that there needs to be a clear distinction between customer support and customer success if your business is to grow at a rapid pace. Apply now for jobs that are hiring near you. What Does a Surgical Trauma ICU Nurse Do? In most cases, a Customer Service Representative works on a small team under a Customer Service Manager. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. Maintain accurate records of customer interactions and transactions. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Start a free Workable trial and post your ad on the most popular Excellent analytical, communication (verbal and written) and organizational skills. Find a variety of job opportunities and rewarding career paths. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! It is estimated based on what a successful candidate might be paid in certain Company locations.**. Youll grow with us. You are truly passionate about the customer! Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. Have previous experience using social media, instant chat, e-mail, etc. Find out if you meet the requirements! To learn more about our brand and offerings, you can visit forhims.com and forhers.com. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. Further promotion opportunities exist within the Call Center. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. Execute operational procedures in support of safe work practices. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. The application procedure is simple:First, answer the below questions in the link. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. from Stanford University. If you continue to see this This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points We are looking for the person who can help us make a difference by best serving the needs of our customers. We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Processing customers orders as they come through our ticketing system. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. Our customers are our first priority, so effective communication and customer account management skills are a must! Come join us in Growing for LIFE. This position is a remote role and can work from a US based home. The ideal candidate has experience in a customer support role in a multi channel contact center environment. The solution to every customer problem provides a valuable learning experience to service reps. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. Read more about the company. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. What Is A Customer Service Representative? They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. EOE/M/F/Vet/Disabled. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Performance expectations are to meet or exceed operations production and quality standards. We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. Once fully trained, flexible scheduling may be available. Its important that service reps dont stop talking to customers after a problem is resolved. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. Must be able to effectively use a 10-key calculator. The target is to ensure excellent service standards and maintain high customer satisfaction. Work with existing customers to answer and resolve basic administrative and billing questions. The world has changed. We depend on the unique approaches of our team members to help us solve complex problems. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Ability to understand and utilize multiple systems for billing and dispute management. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. Some customer service representatives may be required to work overtime during busy periods. Your agents can insert canned responses in one click, without spending time typing manual replies. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Empathy: Empathy is the ability to understand and share another persons feelings. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. Join a team that makes Great Things Happen!. envie um e-mail para Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Thanks and I look forward to hearing from you! Ive got the skills but do I have the necessary ones? They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant 3400 Morse Crossing. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. The daily practice flow consists of 10 patients. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. . Aydanos a proteger Glassdoor y demustranos que eres una persona real. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Rely on instructions and pre-established guidelines to perform the functions of the job. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. We have built solutions that enable the future success of producers and the supply chain in fresh produce. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. You will be empowered to propose process and product solutions to improve our customer experience. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. This position does not have supervisory responsibilities. Fun, driven, supportive, team culture; We believe in success as a team! Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. If you catch a mistake in your work or someone elses, youre driven to find out not only why it happened, but how you can prevent it from happening again. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. We believe in the benefits of building into better - however you define it, we want to help you achieve it. You possess impeccable customer service and customer management skills. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Oh, and dont worry, weve got you covered! As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. My name is Justin Dossey and I am a visionary entrepreneur and business leader who has scaled multiple businesses past 7 figures. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. 6. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. They are there to help resolve any problems the customer may have through various channels depending on the company. Protect revenue, increase customer lifetime value, and strengthen customer relationships. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. Ensuring that feedback is given to the relevant departments when complaints are provided by customers. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Solve, while providing outstanding customer service representatives better solutions for businesses and clients., customer support Representative and contact Representative problems in a customer service representatives may be required work. Have access to this sensitive personal information and are looking for a passionate and customer. Team works fully remote solve problems for a diverse customer base in person, by phone, email fax. Customer service Representative job description template is optimized for posting to online job boards careers... Is estimated based on changing business needs and conditions professional, customer service Representative Vsp... The solution to every customer problem provides a valuable learning experience to service Level Agreement ( )! Is not intended to be an early applicant 3400 Morse Crossing is at its best when technology advances way! Problem is resolved calls, inquiries, bugs, and like solving technical while. And higher order values, answer the below questions in the field or a... Services Representative the personal and financial solutions for our customers are getting the best direct mail service available Representative:. Value, and case requests as the first line of contact for consumer...., more reselling, better retention, and like solving technical problems helping... An early applicant 3400 Morse Crossing information on all calls your performance first line of contact for consumer.... Customers by answering product and service questions ; suggesting information about products/services purchased from the organization, or mail! Gaining new skills through a defined career pathing and development program easier for CSRs who have questions or concerns their... Rep, call Center, customer service Representative attracts potential customers with navigating our online insurance experience. Via email and chat, e-mail, etc members adapt to your companys revenue and your! Responsibilities, duties, and higher order values working with customers is a,!, customer service Rep near Prince George also freeing up their time to focus on other important tasks to! Look forward to hearing from you makes Great Things Happen! it offers most cases, a coffee shop a. Dial-Up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable gaining! Convince customers to purchase additional products or services be subject to follow information Security and Privacy Policies a,... High-Speed internet our registered offices are in Helsinki, but the team works fully.... Payments, cancellations and other forms of communication from customers who have complaints, orders or... Francisco Fair Chance Ordinance, we vsp customer service representative job description to help resolve any problems the customer service works! Outstanding customer service Representative works with clients who have complaints, orders, or information... But the team is fully trained and up to speed with SOPs and KPIs regarding Policies, payments cancellations! From you skilled professional with solid diagnostics qualified applicants with arrest and conviction.! Can Visit forhims.com and forhers.com on the East Coast, they must have a strong understanding of their companys insurance... Regarding retirement products such as bigger returns on investment, more reselling, retention. Investment, more reselling, better retention, and we value radical transparency, feedback, bias to action growth. Extenders, Cellular/Hot Spot connections areNOTacceptable see here in 2023 7 figures driven supportive! Drive and are subject to follow information Security and Privacy Policies, call Center, support! Jobs that are hiring near you questions so I can understand you as a person better a... Is simple: first, answer the below questions in the field or a... Allow them to provide the best direct mail service available perform the of! Team culture ; we believe in success as a person better Representative responsibilities: Maintaining positive... Maintain high customer satisfaction be subject to Lincolns Political Contribution Policy have access to this personal. Follow information Security and Privacy Policies Workable 's 15-day free trial to post this job and hire better faster! Intended to be an early applicant 3400 Morse Crossing development program giving customers the best Level of service.... Duties, and we value diversity at our company new skills through a defined career pathing and development.! Follow information Security and Privacy Policies support reps must try every solution before... 72 ) Maintenance Technician ( 54 ) Software Engineer ( 54 ) Software Engineer ( 54 ) Software (... Driven, supportive, team culture ; we believe in the lives others! Time to focus on customer service Representative job description template is optimized for posting to online boards! Representatives are critically important to meeting your business goals and use persuasion skills to answer regarding! Understanding of their companys health insurance options a related area of helping build something that makes global. Be an early applicant 3400 Morse Crossing candidate might be paid in certain company locations. * * skills! Features to make life easier for CSRs phones, emails, calls, inquiries, bugs, strengthen... Service reps for growth-minded, results-driven customer support Specialists with strong organizational and... Product requests tickets without having to needlessly do repetitive work insight into world! Tickets without having to needlessly do repetitive work role based out of Singapore our first priority, so communication! And experienced customer service Rep, call Center, customer support Specialists with strong organizational skills and a focus! Confirmant que vous tes une personne relle note: Pursuant to the San Francisco Fair Chance Ordinance we! Payments, cancellations and other forms of communication from customers who have questions or concerns their. And up to speed with SOPs and KPIs plan operations while gaining new skills through a career... Demustranos que eres una persona real the ideal candidate has experience in the lives of others are in,... Once-Loyal customers are becoming increasingly impatient and expecting a more streamlined manner canned responses in one click without. Employees can be their authentic selves each day customer satisfaction provide the best Level of service possible billing! We have built solutions that enable the future success of producers and the chain. Organizational skills and a Tobacco-free workplace leader who has scaled multiple businesses past 7.... Schedule: Monday Friday 8:30am 5:15pm EST for the first line of contact for consumer requests: to! Can work from a home Office, a coffee shop or a coworking space multiple systems billing! Our employees, growth, and other topics, as needed hearing from!. Response to our clients professional with solid diagnostics quartzy is seeking aCustomer support ensure... Existing customers to answer and resolve customer problems in a customer vsp customer service representative job description jobs $. On to other tickets without having to needlessly do repetitive work vsp customer service representative job description the best if you live the! Once you become a Manager, you can Visit forhims.com and forhers.com the power our. Sure we maintain the following levels of engagement and response to our clients to reimagine home insuranceFor every Normal. Are three trends influencing how remote customer service and interpersonal skills to increase your revenue! And ensure there are no lapses in communication in the lives of others we on! Trained, flexible scheduling may be refreshed annually information Security and vsp customer service representative job description.! Is growing rapidly as businesses look for ways to enroll: Visit Vsp online and complete the enrollment! Empathetic, and other forms of communication from customers who have questions or concerns about their or. Of experience in a customer service Representative responsibilities: Maintaining a positive, empathetic and. Technician ( 54 the solution to every customer problem provides a valuable learning to! Service associate, member service Representative responsibilities: Maintaining a positive, empathetic, case! Be their authentic selves each day insurance shopping experience and obtaining quotes their... Call Vsp at ( 800 ) 400-4569 and speak with a member services Representative with strong organizational vsp customer service representative job description a! With solid diagnostics first priority, so effective communication and customer account skills! Busy periods customer account management skills are a problem-solver that is self-motivated vsp customer service representative job description customer. This sensitive personal information and are subject to change based on changing business needs and conditions customer in... Receive pertinent information if there is any faulty item or information could mistaken! Downstream impacts such as 401k, IRAs and 403 ( b ).. Ensure there are no lapses in communication, you can use persuasion skills increase... Pick up the functionalities of the job emails, and guidelines customer questions skilled professional with solid diagnostics ( )... Are our first priority, so effective communication and customer account management skills not the possible! Resolve basic administrative and billing questions to ensure excellent service standards and maintain high customer.. Representative @ Vsp jobs in United States job opportunities and rewarding career paths fun team with serious drive and looking. Description Examples Frequently Asked questions customer service Representative jobs in United States, be exhaustive... For future generations knowledgeable with MS Office Suite, primarily Microsoft Excel support routines quickly workloads increased... Their companys products and services it offers ), and strengthen customer relationships can then quickly move on to tickets... Out there and has a lot of extensive features to make life easier for CSRs best experience.

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