If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. There is a 5 fee to replace a lost or damaged Senior Pass. A letter from GP/Consultant confirming that you are without speech. This often causes a conflict, and the barrier will not lift in this instance. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. No trains are running from the station. We are sorry for any inconvenience caused. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . I confirm that, as far as I know, the details I have provided are complete and accurate. My pass does not scan on buses within Merseyside. We only accept the following: A copy of your photo card driving licence or. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Lost or stolen Merseyrail Only Railpass Online. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. We need proof of your name change if youve changed your name since your pass was last issued. Find out where your nearest Travel Centre is. - Pay once and use it as many times as you like throughout the term. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Please send photocopies, not the original documents. Telephone: 0151 330 1000 B. Please note - we cannot replace lost or stolen passes via email. % You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Eligibility. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Any payments made using a mobile device (e.g. I have lost my Multi-journey Saver ticket, what should I do? Get weekly Wirral View updates in your inbox. Book a library appointment to replace your free bus pass. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. My pass is damaged All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Plan your cycle journey on the Cycle Streetswebsite. A bus operator in the North West. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. /OPM 1 You can find out more information online about our Local 60+ concessionary travel pass. This same problem is also common with the letter D and C etc. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. merseytravel fast tag login. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. For information please call 0151 330 1000, tweet @Merseytravel or. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If the chip in your pass is not working we will not charge you to replace your pass. Any relevant information including proof of address if you have moved address recently. No, your current elderly persons travel pass will remain valid for travel until it expires. Why must I now pay 10 for an Over 60s Travel Pass? Proof of your age (for example, your birth certificate, driving licence or passport). February 26, 2023 . You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Faulty pass. . You will need to complete the relevant surrender form that is available to download online via the above link. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. For full details on how we manage your personal data please refer to our Privacy Notice. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The easiest way to apply for Merseylink membership is online here. February 27, 2023 equitable estoppel california No Comments . They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. A letter from GP/Consultant confirming the loss of use of both arms. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. School travel applications - information for parents. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Please make sure that your photograph meets our digital standards. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel Centre when you bring your application. 1 0 obj JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" If you find your pass after requesting a replacement pass, the charge cannot be refunded. I think Ive left something on the bus. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. We are sorry for any inconvenience caused. /ColorSpace/DeviceRGB passport size. If your Medway bus pass is stolen, we'll replace it for free. With events and council news about services like bins, libraries, and the environment. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. We will charge you to replace a damaged pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 We will charge you to replace a damaged pass. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. w !1AQaq"2B #3Rbr Where possible, we will include a message on the phone lines to inform you of these changes. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. You can call our Customer Service Contact Centre on 0151 330 1004. You can apply for a bus pass up to 8 weeks before it is needed. You'll need to pay an administration fee of 10. If you change yournameyou must take your pass and proof of your new name to a, . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. From your bus driver. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. We are sorry for any inconvenience caused. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. << The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Please allow 10 working days for us to process your replacement buss pass application. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Lost Property. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. I have lost my pass/it has been stolen. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Please make sure that you provide details of your old address, your full name and date of birth.. Replace a faulty Medway bus pass Please ensure you have signed and dated the form below and have included copies of the documents requested above. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Please contact us on 0300 303 4240 or . You must tell us if your pass does . If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can find out more information online about our ENCT Disabled concessionary travel pass. How do I renew my bus pass in Northumberland? directly to Merseytravel. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Merseytravel are also in charge of the bus stations and shelters across the borough. Apple or Android); receipts will be available via your provider on your handset only. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Jadu. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Can I still travel if I lose my pass and I am waiting for a replacement? 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