You have a table booked for (Number of guests). Where do I wear my nametag if I'm a store greeter? Everyone loves the feeling that you read their mind. Click Here to Watch Our Free Video onHow a Waiter or Host should Greet or Welcome and Seat Guest at Restaurant. So if they flag you down, always acknowledge and respond with kindness and understanding. Continue with Recommended Cookies. Some of the simplest tricks to provide the perfect welcome are to smile, attend to the guest as soon as possible, and if youre busy, recognize their presence and then go back to what youre doing until you can help them. In the hospitality industry, the welcome is an essential part of making your guests feel at home. This can be done with eye contact, a smile, a nod or saying I will be with you in a moment. Welcome and greet guests. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. You have entered an incorrect email address! Make sure to look them in the eye when you engage with guests for the first time as eye contact will indeed go a long way in establishing connection from the get go. 2. Providing the best experience possible for guests is the most important factor. And always remember to smile. d.welcoming is the first impression that the customer will remember to comeback. Proactively welcoming and greeting all guests and visitors to the F&B Outlet; Seat guests offering them menus and drinks providing explanations of the menu and recommend wine as appropriate; Address special guest preferences recorded in guest history profiles; Handle guests' complaints in a highly professional manner When you greet them, make sure you smile and stand up tall to appear friendly. Complimenting people is a great way to strike up a conversation and establish a point of connection. Some guests may request certain seating areas, and if the situation permits, it is always best to try to accommodate such requests. This is also a great practice for welcoming hotel guests. After greeting, seating, and treating, let the appropriate team member know their guest has arrived. If you, as an hotelier or restaurateur, really want to make a very positive impression on guests mind, you should really handle greeting and seating of a guest very professionally. 11 best ways of greeting guests in the perfect hotel welcome, asking questions can make the process more pleasant by. In fact, Examples of what to say when greeting guests, Good Morning/Afternoon/evening, welcome to XYZ (Restaurant Name)", Politely ask Do you have any reservations? to ensure you know whether to look for them or find a table, If they do have a booking, follow up with Can I please have your name?. As the face of the property, every move counts. Have you ever stayed at a hotel that provided great customer service. So you do not need to waste the time on rewritings. We also prefer elegant, more formal language during our first interaction with guests. You should also tell them your name to make them feel more comfortable towards you. ; this way you can also capitalize on opportunities to upsell your services, tours and amenities. Guest Commentary - Welcome to Rome! If so, acknowledge the special occasion upon check-in. [2] 2. When restaurants are busy, its also possible that customers have been a little neglected by servers. This lesson contains information and learning activities in welcoming and. If so, acknowledge this by saying welcome back or its good to see you again. All Rights Reserved. Anticipate what you think the guest would like. The reputation of your venue could depend on it. Couples may prefer a corner or niche area to enjoy a more romantic experience; and larger, noisier parties would be better suited to private dining spaces or in the back to avoid other guests feeling discomfort. Weve discussed in detail how important first impressions are when guests arrive at your hotel, and the way they are greeted can provide great results. Weve put together some tips to make sure you, and your staff, are welcoming and greeting guests in your restaurant in the best way possible. %PDF-1.6 % If employees are happy and satisfied, the guests will be too. greeting guests. For example, Good morning, Mr. John or Good morning, sir. Even if they are regular guests at your property, you should still thank them for choosing your accommodation again. Since this is the initial rapport with your customers, it's crucial that it is done so in a genuine and polite manner. It is always beneficial to be polite and courteous when greeting a guest at your restaurant. The hospitality industry can be tough, but its important to remember that no matter what happens, hosts need to keep calm and be positive. A warm and sincere Welcome accompanied by a genuine smile and appropriate body language can go a long way in creating a positive first impression. 0000004441 00000 n A warm and welcoming smile is a clear sign that guests are valued and appreciated. Thats why its vital to make sure that your establishment offers excellent customer service. If any kind of conversation develops organically, go with it. Is there a child in the group and will you be needing a high chair, are there strict dietary requirements. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. In the hotel industry, it is not uncommon for employees to lack appropriate education or training for their positions. If a manager is short on time, enrolling employees in a hotel course is a good option to help them learn the latest techniques in their field. 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