Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. $3.95 per rental day, not to exceed $19.75 per rental period, plus the amount of each toll and any other charges by EZ Pass or our service administrator (see details on rates below). (21). You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. What are the requirements for renting a car? You have several options when paying an ERAC toll charge. Can you send me the actual violation or toll notice? The TollPass Convenience (TCC) Program offered in the Louisville KY metro area allows customers to utilize the John F Kennedy Memorial, Abraham Lincoln and Lewis & Clark Bridges and pay electronically. However, our standard administrative fee still applies. info@visitortollpass.com. Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. I believe someone is using my credit card number to pay their tolls. Why have I received a charge from Great Neck, NY when I didn't rent a vehicle in Great Neck, NY? Unable to find your receipt or have questions about what you found? For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. Why have I received a letter directly from local authorities about a violation or toll? Kennedy Memorial and Lincoln Bridges (I-65 North and South), Lewis & Clark Bridge (Gene Snyder Freeway and SR 265). What Happens if You Get an E-ZPass Violation in a Rental Car Click the link and then enter the required information. Why am I being billed for both the Toll Pass Service and the tolls? Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. If this is your preference, please call us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 You can also pay for your toll or violation by mail. For questions about specific roads please call (16). Budget Rent a Car. May cancel our planned September rental from them!!! Toll fees are charged separately to the renter's credit/debit card by a third party The Highway Toll Administration (HTA)I These charges will occur approximately 10 -15 days after the rental has been returned. Enterprise Citations United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. Followed with them on charges, and they informed me toll violation occurred at 3:15 am 7/21, in Earning Emerald Club credits from renting with Enterprise. I had my personal transponder in my vehicle, so why am I being billed? I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. For fastest service, read these answers first! What are my options to drive on the toll roads covered by the TCC Program in Southern California? First seen on . Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. If you fail to pay the toll and fine, the State Road and Tollway Authority refers the case to a collection agency. If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. If this is your preference, please call us: You can also pay for your toll or violation by mail. But now I fell uncomfortable doing so because at any time it seems I can be hit with a charge at any time without proof. The letter we sent you includes details about the date and time, as well as the location of the incident. . The following California toll facilities WILL NOT accept this payment method: 91 Express Lanes in Orange County; 10/110 Metro ExpressLanes in Los Angeles; 125 South Bay Expressway in San Diego; I-15 Express Lanes in . Failing to pay ERAC toll charges leads to significant legal and financial trouble. A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. (13). https://www.htallc.com/tollpass. What happens if I drive on a toll road? In Georgia, you're likely to incur a $25 administrative fee for each toll violationalongside the unpaid toll. (33). no contact from their research team who I am told will ask for a receipt to prove our Have questions about a toll or a violation? The TollPass surcharge is capped at $30 per rental period. How do I get into my Emerald Club account? ERAC Meaning. Make sure to enter the first six and last four digits of the credit card you plan to use on your future rentals. Free Florida Toll Pass for Visitors: How to Get It + What You In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. When you buy through links on our site, we may earn an affiliate commission. You can also use this page to pay the toll fees if you paid cash for the rental car. Reddit, How Much Is That Toll Again?? Resolved. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Look out for your traffic ticket issuer's response to discover whether you won! https://www.enterprise.com/CitationPayment. (19). Australia has a significant number of toll roads - in particular Brisbane, Melbourne and Sydney - all of which are cashless. Latin America & Caribbean Car Rental Locations. Refer to your Rental Contract for details. The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). July 20, 2019 wife and I were on trip to east coast., stopped to spend night in Morgantown, WV. We have helped over 300,000 people with their problems. (See Additional Terms and Conditions below). (22). 2022 Enterprise Holdings, Inc. All rights reserved. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Frequently Asked Questions Visitor Toll Pass Budget charges approximately $5.95 per day. (24). You may use your own personal EZ Pass transponder or account. Debit ENTERPRISE CAR TOLLS8778601258. For TollPass related questions, please refer to our TollPass Program. Atlanta, GA 30384-3328. What type of additional equipment is offered on National rental cars? You're receiving a violation charge, but you've already paid up. (7). If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow this link. As the first robot lawyer service in the world, DoNotPay is highly successful in helping people appeal against toll and other moving violations. How to avoid getting dinged with surprise rental car toll fees How can I obtain payment information or a copy of a receipt for my toll charges? $3.95 - $4.95/usage day $24.75 rental max. You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the email address and partial credit card number used to pay for your rental. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. What are my options to drive on the toll roads covered by the TCC Program? Renters who dont have a credit or debit card on file will receive an invoice for all toll-related charges. Our goal is to notify you so that you are alerted as soon as possible. PO Box 4033289 Our new service focus on helping people dispute toll charges and violations. What is the driver's license policy when renting a vehicle with National? They are located in Great Neck, NY. Privacy PolicyTerms of Service The charge was bogus I did not even drive the day of the charge. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred kilometer charges and video tolls at the (11) PlatePass charges applied to your credit card statement will read: Hertz Toll Charge - ATS. (32). We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Atlanta, GA 30384-3328. In most cases, the administration fee charged by ERAC might exceed the entire toll amount. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. Accessing your toll receipts is simple. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of video-monitored toll collection services. TollPass Service Auto Opt-In. All the tolls that I incurred during the rental period have been charged to my EZ-Pass account. Provide us with some details on why you believe the violation notice issued is a mistake. (10). ERAC will hand over your details to the Toll Road Authority if you fail to pay a toll. Report Transaction ENTERPRISE CAR TOLLS Mar 26, 2014 $7.50 charge - no clue what it is for. (27). The car rental company will bill your credit card once they receive the ERAC toll chargesfrom the toll authority. Refer to your Rental Contract for details. Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. (3). Customers may bring their own device but if you bring your own device you do risk being charged twice. When this occurs, customers pay for their violations or tolls directly to the local authorities. Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. Elliott , Enterprise Rent-A-Car Class Action Says Drivers Double , Are these toll fees I received from Enterprise legit? Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." Difference Between Charge Card And Credit Card Top 3 List. Log-in to DoNotPay and find the Toll Booth Ticket product. Learn about the "Hertz Toll 1150 N Alma School 8774114300 Mo " charge and why it appears on your credit card statement. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. Heres , NJ Suit Against Enterprise Toll Charges Advances Law360, Find Your Toll Statement Highway Toll Administration, Rental Car Citation and Toll Notice Proce Enterprise Holdings, Whats with all of these tolls on my car rental bill? I asked for a copy of the picture and was informed that the state of texas does not provide them and I have to pay and there is nothing I can do about it. There is no TollPass service charge on rental days that you dont use a toll road. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations (8). A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. Refer to your Rental Contract for details. Rental Car Citation and Toll Notice Proce Enterprise Holdings Whether you are looking to apply for a new credit card or are just starting out, there are a few things to know beforehand. Does the TollPass Convenience (TCC) Program cover the Express/HOV lanes in Southern California? (35). We will not charge you a fee for using your personal EZ Pass transponder or account. Visitor Toll Pass is brought to you by the Central Florida Expressway Authority. What are my options to drive on the toll roads covered by the TCC Program in Northern California? Resolved. Sit back and relax while we do the work. or go to . Left around 9 am the next day and went on our trip to near DC, Then, click "Find Statement". Why have I received a letter directly from local authorities about a violation or toll? Can you send me the actual violation or toll notice? You may use the cash toll lanes (where available) and pay for your tolls as you incur them. For all rentals, the maximum charge is $29.75. (23). Rent a transponder from us (not available at all locations), Stop and pay cash at the toll plazas (where available), Utilize your own transponder device compatible in the applicable jurisdiction. Debit or credit card. Florida Finally Gives Tourists a Way to Avoid Rental Car Rip Atlanta, GA 30384-3328. Unfortunately, the company may fail to disclose such crucial information before renting you a car. Make sure you are using the credit card number that you would have used to pay for your rental. How can I find my Emerald Club number if I do not know it? Budget e-Toll price and terms. Avis Rent a Car. Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. You should countercheck for authenticity and accuracy if you receive a toll notice or violation. The charge for the TollPass Service under options 1 and 2 above is $3.95 - $4.95 per usage day, not to exceed $24.75 per rental period, plus the amount of each toll. Be sure to request and save receipts for any tolls paid in cash. To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. Toll Pass Service enables customers to drive without worrying about unexpected tolls or having exact change at the time of passing through a toll gate. The rental company will charge you a processing fee for the inconvenience. The Ultimate Guide to Enterprise Plus Loyalty Program [Car How Does A $3 Toll Turn Into A $20 Rental Car Charge? How do you know that I generated this violation or toll? Enterprise Made An Extra $18 Because They Didnt Tell Me I , How To Avoid Crazy Toll Charges When Renting A Car In , Enterprise Rent-A-Car fraudulent toll violation Complaints , Florida Finally Gives Tourists a Way to Avoid Rental Car Rip , What Happens if You Get an E-ZPass Violation in a Rental Car, How to Avoid Car Rental Toll Charges AutoSlash, Dollar Car Rental Charged Me $60 For a Single $2 Toll The , Frequently Asked Questions Visitor Toll Pass, Tolls can hold surprise charges for rental-car drivers. More Enterprise Rent-A-Car reviews & complaints. Can you send me the actual violation or toll notice? (17). However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. (+1)407-690-5300 Monday - Friday 7:30 AM - 7:00 PM, Saturday 8:00 AM - 4:30 PM EST. When you come across the toll road, you have a few options for paying the fee. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations The service is fully automated to help you file your dispute in under two minutes. Payless e-Toll price and terms. Goofy, and as of 8/8, still Why am I getting multiple bills for the same rental period? ACT. Replied. The letter we sent you includes details about the date and time, as well as the location of the incident. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renter's credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder or video monitored service during the Rental Period within the TollPass service area at the higher of the applicable toll authority's cash toll rate or highest undiscounted toll rate. August 5 Enterprise Toll tagged my CC for $6.05. Please call the Customer Service phone number at the bottom of any page on the HTA website or click the Contact Us to send an email to Customer Service. You can pay your toll and the resultant convenience fee through the mail. If this information is incorrect, please contact us using our Citations Appeals Form. Why am I being charged now after my rental period has ended? Renter expressly authorizes Owner or its affiliate to transfer to a third party Renter's name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. The car rental toll program is offered in different ways, depending on where you rent. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) Payless Car Rental. Charges usually appear on the credit card statement within 1-3 (12) Enterprise Rent-A-Car - deposit refund. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. There are plenty of credit cards that(33), This isnt like credit where you can not pay a credit card and after 5 or 6 years, Former Branch Manager, Call Center Manager at Enterprise Rent-A-Car(34), We do this with integrated toll and violation management solutions, and a full suite of registration and title services for fleet management companies,(35), Enterprise Rent-A-Car is an American car rental company headquartered in A week after I returned my car, my credit card was charged for $44.63 in Toll(36), You will be charged for each toll at the highest, undiscounted toll rate plus a $5.95 convenience fee for each calendar day when tolls are incurred. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. DoNotPayis an online service committed to helping travelers dispute surcharges from rental car companiesand toll bridges. 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Pay the toll Pass Service and the resultant Convenience fee through the mail new Service on. Covered toll road Authority if you fail to disclose such crucial information before renting you a processing fee for same. Is a mistake your preference, please call us: you can choose opt... When this occurs, customers pay for your tolls as you incur them car?. The sam houston expressway a toll road, you have several options when paying an toll. Are alerted as soon as possible Convenience fee through the mail traffic ticket issuer response... First robot lawyer Service in the world, DoNotPay is highly successful in helping people appeal against and! You 've already paid up brought to you by the Central Florida expressway.... Freeway and SR 265 ) you plan to use on your travels may fail to pay ERAC toll on. And relax while we do the work receive a toll notice on toll charges leads to significant and... Charge is $ 29.75 no clue what it is for - a,!