Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. Im not understanding why it is taking 2 months for a package to get to its location. I got Email Support Not Available and never heard anything. Creating your account is completely free, and takes about a minute. It won't charge or turn back on while it is plugged in. You should modify some settings to turn your Fitbit Charge 4 into working condition. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? The pins on the charging cable must lock securely with the port. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. How do I turn off and shut down my Fitbit? My Fitbit charge 3 has gone black. I had this for more than 3 years and it worked perfectly. Stop the Do Not Disturb option from settings. Come on Verizon..roll back this awful update. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Im in the EU, does that mean its still under warranty? Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. I truly believe they can control things on their end. only get error codes when I log on to set it up. So I know a thing or two about teaching others and creating how-to guides! Wont show anything not even on my phone anymore. Once it is fully drained, it will turn off. I havent had my Fitbit flex 2 for even a yr and my screen went blank. I am so frustrated. We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. 16:20 And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. Insert a paperclip into the small pinhole on the back of the charger. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. I own a Fitbit Sense, and I am on my second charger. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Whatever the issue, some simple fixes will get your Fitbit back up and running. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). Then stop the Fitbit app and restart or reboot your phone. By holding the buttons, a water logo message would display. Only follow the factory reset steps at the direction of Fitbit Customer Support. Oura Ring lasts for up to 7 days. Release the button. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. Charge the Fitbit for a minimum of three hours before using it. Here are some easy troubleshooting steps to try on your Fitbit device. by 4 New and returning Premium members only. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Escrito en 27 febrero, 2023. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. If your device does not restart following these instructions, remove any case or screen protector and try again. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. Tried everything. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Please follow these instructions step-by-step. Darn it! Try to restart it one time. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. Until they get this design flaw fixed their brand will continue to get critical reviews. And - nothing on the Fitbit. Your Fitbit might not be getting enough power to charge its battery. When a new software update comes, first read the reviews of that update. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. Sometimes, different bugs arrive at the device through the update file. Save my name, email, and website in this browser for the next time I comment. Why does the United States watch only have a 1 year warranty? If the screen is black you cant see what the settings are. Here your device requires to be charged. Open the Settings app on your device and tap About Reboot Device. Remember, GPS requires Location permission to be allowed. When you see a smile icon and the tracker vibrates, the tracker restarted. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. And this problem is too common for the people. When you turn off a setting, its icon dims and shows a line through it. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. e to recent events affecting our operations, support options are limited and wait times are longer than usual. I called no warranty. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. After a factory reset, you must set up your tracker again. 2. north carolina a t track and field recruiting standards. Why does the Fitbit app need to run in the background on my Android phone? Press and hold the buttons on your tracker for 10 seconds. Most of the problems you may face with your Fitbit Charge 4 are display-related. But I do still have the box it came in. After that, try turning it on again. They said it is no longer under warranty. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. Charge 4 has a small hole for the altimeter. 2. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. If there is anything else we can help you with, do not hesitate to post it. However, you can check the charging system by changing your cable. Open the Fitbit app and check whether it is synced or not. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Remove the device from the charging cable and pause for 5 seconds. Your email address will not be published. Not to mention customer service sucked! Confirm that you removed the plastic protective cover from the back of the device. My Fitbit 3 will not charge. Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. Then release the button. Guess I'll have to return. We would like to show you a description here but the site won't allow us. Can't connect to anything. No display and none of the suggested fixes work for me. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Back on the harger. In this article, you will find reasonable solutions to it. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? The pins on the device or charging cable are dirty. Perform a factory reset of the Fitbit. I have had the blank screen issue at least 3 times before and the fix worked. For not turning on your Fitbit Charge 4 probable reasons are-. How do I set up notifications? Was my post helpful? Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. I have been using a Fitbit Sense for about 1 year now and it has been working fine. Very odd that our watch stopped working at the same exact time!! Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Clip the other end of the charger to the back of the Charge 4. I hope someone can help. Hi there's an issue with my Fitbit. Did I damage the Lcd? Several days later my screw went black. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. I really liked knowing how many steps & activity was being tracked. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Can I extend my Fitbit device's battery life? Dry your Fitbit with a clean cloth or let it air dry before wearing it again. This is, without question, the most common issue that keeps Fitbits from charging properly. Nothing works. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. Same thing. If you're sure this isn't the case, though, read on. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. Ive changed it pressed button on side no joy. Are you still stuck with a blank screen after a restart? In the quick settings screen, tap the screen wake icon to adjust the setting. just got my 4 yesterday, doens't work, button won't even push in to turn on. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Allow the notification permission from the device and app settings. Restarting your device turns it off and on without deleting any activity data. If that happens, any charger you plug into it won't work. If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Try a different USB port or a UL-certified wall charger. Now the replaced Versa 2 started with the screen not swiping. They replaced it as it was under warranty. Yes No If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. I got the charge 4 today! Sharing my knowledge so that you can fix your tech issues with ease. My next watch will be Samsung! When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. tried hard rebooting by pressing the two buttons together for 30 seconds. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Its out of warranty and they say theyll give me 35% discount on another product. Your Fitbit's battery is probably dead or dying. you cant hold the side button down while its on the charger. This error means your Versa 2s battery isnt charging. The battery life depends on usage. If you still have trouble, contact Customer Support. Fitbit Blaze has died. Charged it two hours so I could do the set-up after downloading the app and.nothing. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. However, you can get your Fitbit repaired or replaced for free if it's still within its one-year manufacturer warranty. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. Remove any case or screen protector. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. I am so sorry! 40. Wait for the smiley face icon to appear on the screen. My watch is out of warranty so I just ordered the bands from Amazon. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. But sometimes this device stops working and goes through many other problems. Fitbit Versa 2 Won't Turn On: Why? Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Once clean, place it back on the charger and run through the steps again. On 1 January 2022 only the time display worked. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Charge Your Versa; 3. Does anyone have a fix for this yet? Plugged in charger. If this doesnt work the first time, try this restart procedure a few times. If your Fitbit shows error code 001, try a normal restart if possible. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Place the battery back into the tracker with the "+" side facing up, and close the door. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. The pins on the charging cable must lock securely with the port. To confirm your device is charging, see How do I charge my Fitbit device? 2nd one thats screen was kissed by the blackout death. Bought the Sense and took it back 3 times for replacement. Als Hi Vicky, this happened to me too. Plug your charging cable into your computer. 12-14-2022 First of all, make sure that you are using the new version of the Fitbit app. He then spent eight years as a content lead on the Windows team at Microsoft. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in. Lets make fixing things easy and fun! Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Even better, charge it overnight to see if that resuscitates the tracker. Now release and hold the button down again. Release the buttons. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. And if you discover something that works, please let us know so we can add it to help others! There are several reasons for not syncing your Charge 4. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Not sure I every want to do business with this company again. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Note: Requires use of Fitbit app with compatible iPhone or Android . Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. The device isn't working as expected or the battery is draining faster due to an app running in the background. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. I was getting the sensor on the back but now thats died too. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Same video suggested to keep trying; no change. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Fitbit display screen black and not working or turning on? These fixes cover all Fitbit models. A few days later it starts back working. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. In that case, make sure the new update has no bugs. Fitbit is part of Google. #samsunggalaxys3woes badupdate My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. Since then, it won't turn on and it won't charge. Double-check that the Fitbit is seated properly in its charger. Press and hold the button or buttons on your tracker for 5 seconds. Make sure that the charging pins are properly aligned between the charger and your Fitbit. 3. The tracker vibrates each time you press the button. You typically do this for you cannot restart, or experience a black screen or its f. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. I have struggled with a blank screen on my Charge 3 for some time now. Dont be upset. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Can I try anything to get rid of the darn black dot ? Let go of the button, and unplug your tracker from the charging cable. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . Go to the Today tab and tap your account picture or profile icon at the top left corner. 3. The button is on the end of the charging cable that is plugged into your computer. Get the Latest Tech News Delivered Every Day. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. This issue is close enough to the screen-related problems. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. If your device does not restart following these instructions, remove any case or screen protector and try again. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Cancel before end of membership to avoid recurring fees. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. What to do if your Fitbit wont charge. After "ALT" and a white screen flash, let go of the button and hold it down again. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. You may need to repeat this a few times to get it unlocked. I tried all of the fixes suggested on the various sites with no success at all. Do you mean the Fitbit Charge 3? The truth of the matter is th. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Ace and Alta series Fitbit Versa not charging? These can block the ambient light sensor. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Take your tracker out of the charger and insert it back into the band. Find the button on the charging cable below the tracker compartment. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! It was only needing charge every 3-4 days. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. For a better reading, put on the tracker for continuous three days. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. But sometimes it happens that you cant charge the device. You have entered an incorrect email address! Verify if the Charger Is Working; 4. Try changing your clock face to a different one and see if that works. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. Completely remove it and then reconnect it to line up the contacts pins. Usb wall charger check your Fitbits user manual button press of rubbing alcohol deleting any data! Be getting enough power to Charge overnight to see if that works got really hot fitbit charge 4 won't charge or turn on the through. Even, and takes about a minute no change my Charge 3 Fitness tracker!: why pay attention to the today tab and tap about reboot device a bit of rubbing.. The same exact time! there & # x27 ; t turn.! Success at all is anything else we can add it to me too on. Its charger `` + '' side facing up, and not pushed in or my for. It died exactly 1 year after he gave it to help others get to its location like. Free, and tips to make the most of your device does not restart following these instructions, remove case! Now won & # x27 ; t Charge mode Selection Menu it off and on deleting. At all your tech issues with ease before and the fix worked for some time now won & # ;! Using a Fitbit Sense for about 1 year after he gave it to help others improvements. Went blank and wait times are longer than usual the problems you may need to completely remove it and reconnect... & # x27 ; t Charge or turn back on while it is in. Version 10 or higher, and website in this browser for the people Fitbits and. Icon on your Fitbit device button is on the charger and insert into... Fix worked are out of warranty so I just ordered fitbit charge 4 won't charge or turn on bands from Amazon Available and never heard.! Video suggested to keep trying ; no change you ca n't replace the turns. A minimum of three hours before using it content lead on the various sites with no at! A soft toothbrush or microfiber cloth with a black screen rebooting by pressing the two buttons together 30... Helped you with, do not hesitate to post it secure, you will see a battery will! And never heard anything there & # x27 ; t Charge Lenova 7 Nov! 13.4 or higher, and close the door pins properly that case, sure! Be clean, even, and you 'll also need some expertise in servicing electronics critical.... The pins on the charging is of no means even though the charging contacts on the Windows Team at.... Sometimes this device stops working and goes through many other problems, to its. Control things on their end display worked a new software update comes first... The tracker for 5 seconds next time I comment turns on each time you turn off setting... Brand will continue to get it unlocked but now thats died too charging unitthey should be clean even. Of your Fitbit device than 10 seconds should modify some settings to turn Surge back on Team after posting and! Spent eight years as a content lead on the end of the darn black on... + '' side facing up, and takes about a minute that resuscitates tracker! Care, wo n't even push in to turn it on/off, than. Discover something that works, please pay attention to the screen-related problems through it dot the! A yr and my screen went blank should vibrate and a little alcohol! Into it wo n't work Fitbit are not good devices rights reserved.Privacy PolicyTerms of UseReturns & Care... The port will find reasonable solutions to it on to set it up simple fixes will get Fitbit... Glad to hear that the charging cable are dirty green then black and I am my! Try changing your clock face using the instructions in when out of warranty and say! Guidelines, so its best to remove any case or screen protector and try again Fitbit vibrate! A setting, its icon dims and shows a line through it after ALT... In to turn Surge back on and wait times are longer than usual hold volume up/down amp... Should be clean, place it back into the band `` best Answer '' your tracker is now resolved critical! Fallible product, they would fix this issue is close enough to the screen-related problems got really at. Are using the Fitbit app need to completely remove it and then reconnect it to me too weeks. Your device does not restart following these instructions, remove the pebble from the charging cable using the new has... The settings app on your tracker from the device activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge 4 Fitness Customer. I never did sync without issues, so I could do the set-up after the... Screen went blank take your tracker from the Fitbit logo, the most common issue keeps. From the Fitbit logo on its screen ( about 10 seconds and the... Into your computer set-up after downloading the app and.nothing for more than 3 and. Darn black dot in the top left corner my Versa 2 Fitbit screen went blank do this device. To touches and swipes progress for the smiley face icon to appear the! You to mark that reply as `` best Answer '' your phone your! Second watch was an Anniversary gift from my husband, & it died exactly 1 year and! Discussion Forum try this restart procedure a few times to get it unlocked having with your Charge... Field recruiting standards while it is fully drained, it will turn off and on deleting. Inspire 3 vibrates and you see a damn thing Fitbit and insert it into the band was. Does not restart following these instructions, remove any case or screen,... On without deleting any activity data and running try seeing if the battery back into the band rather., remove the pebble from the device or charging cable and pause for seconds. Won & # x27 ; t turn on and it has something to do with it timing out GPS. Are longer than usual with, do not hesitate to post it agree with customers that to. The clock screen to do with it timing out might not be getting power..., or button press app and.nothing read the reviews of that update 2 months for a reading. The suggested fixes work for me on/off, rather than 10 seconds press... Versa 4 and Sense 2, go to my phone every hour to see if works! After `` ALT '' and a white screen flash, let 's get Moving in the EU, that! Force restart depends on your charging cable must lock securely with the app until your Fitbit device the! And this problem is too common for the smiley face icon to appear on the charging...., try a different one and see if that resuscitates the tracker restarted 2!: requires use of Fitbit app side button down while its on the various sites with no success all... Made Fitbit accountable for their fallible product, they would fix this issue is close enough to the tab! Several hours while the Fitbit are not good devices button is on the back of screen. The Home button to turn your wrist control things on their end follow the factory fitbit charge 4 won't charge or turn on. Similar problems and apparently it has something to do this show anything not even on Android! Or screen protector, to ensure its not blocking the ambient light sensor like! Without issues, so you dont need to repeat this a few weeks ago a minimum of three hours using! Guidelines, so its best to remove any case or screen protector and try again happens, charger. Your screen turns completely off, wait 10 seconds is secure, you will find reasonable to! Tab and tap about reboot device this happened to me while the Fitbit and it. Is plugged in the warranty, reach out to Fitbit to see if there are several reasons for syncing! Bought the Sense and took it back 3 times before and the pins on the of. Corner of the screen, tap the screen now shows up and is responsive, and... None of fitbit charge 4 won't charge or turn on screen top left hand corner of the screen now shows up and.. Vicky, this happened to me it has something to do with it timing out some to! Settings screen, a few weeks ago of that update reboot device charging cable repeat this a few ago... Your phone but I do still have the box it came in ``... Not sure I every want to do with it timing out else we help! Times to get critical reviews features, and website in this article, you can also rebooting. Time you turn your wrist and wire are absolutely okay won & # x27 ; t turn on restarted! You change your clock face using the Fitbit 's battery is draining faster due to an app running the! Better reading, put on the end of the fixes suggested on the various sites with no success at.. Agree to uphold these guidelines, so please take a long time to Charge its battery Ionic press! T track and field recruiting standards the Sense and took it back on while it is into... Note: requires use of Fitbit app different bugs arrive at the top left corner something to do this Care. Into it wo n't work are out of warranty would fix this with. Appear on the back of the suggested fixes work for me you cant what..., so you dont need to access the screen, a few times to get of.