With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. Seriously? This as a first impression with no formal greeting was very off putting. This is my line in the sand . The gym is very well equipped. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. I apologize that we did not meet your expectation but also our own. She never did anything that would need a pass. Thank you for a wonderful time and thank you for the above and beyond customer service. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. It is called Tom Foolerys. The employees working the Porte Cochere need major improvements. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. I would not pay for this again. Room types may vary. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. What? Not the best job in keeping out noise from the corridor. But we expected the service that goes with it. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Every child under 48" must wear some sort of life jacket. ft. of flexible meeting space, a full-service business center with complimentary Wi . If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Updated: Nov 12, 2021 / 05:56 PM CST. Thank you, we look forward to connecting soon. Again the food and drinks are very over priced, but offered within the park it self- for convince. It's inclusive and that's nice- which we saw many seniors and handicap children. Its 70* out today so idk what the truth was. Enough about the food. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Here is the short version as a family with a 4 yr old and 74 yr old. It's like a Vegas for kids. Spent hours in there. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. They even off cabanas with the personal pools!4. Get on phone with pizza place. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Their ropes course is even bigger. . We are so grateful they took the extra time to look for the bear. The indoor water park and Tom Fooleries was a great experience. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Taxes and fees that are shown are estimates only. Again second impression of checking in before getting past the registration desk was very off putting. This was our 1st stay with Kalahari Round Rock and it will be our only. The quality of prizes is elevated!!! Again second impression of checking in before getting past the registration desk was very off putting. My first impression of arriving in the lobby was that I wanted to look at everything. Thank you. The bathrooms were also very gross by the end of the day as well. As we take more trips, I'll update this blog post. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Thank you again for sharing your feedback. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). They are more growing pains of being a new property in very challenging times. Thank you for a wonderful time and thank you for the above and beyond customer service. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! If there are no adults allowed on certain slides, have it stated. Girl who answered laughs. The pool is huge! Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. They open at different times. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Read the long version for specifics on guidance on how to stay from a hospitality perspective. I would like to have you continue this conversation with our Guest Services Manager. Spent hours in there. So at least I knew they were some where close by. Dont waste your money on poorly ran sub par experience. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. For a kids focused space connected to the arcade, imo, thats just asinine. She laughs and eternal hold is now my home. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. It's worth it.but will be taking out a second mortgage for the next round! Lots of games, lots of rides, lots to do. My family and I are currently staying at this location. We were told our rooms would be close and on the third floor. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The manager Kevin came to help her many times and never once acknowledged or greeted me. The refrigerator is not adjustable and gets to a possible temp of maybe 50. We were very excited to play and have fun. No one wouldve noticed! If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Lots of games, lots of rides, lots to do. Then show is over go in and all restaurants are now closed. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Larger mini fridge and microwave available. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. Over the top amenities and decoration? Overall: Lots to do as a family! Next time I am going to look into renting a cabana. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. There are employees just moving around at snail pace. The waterpark is big. Last minute changes I guess. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . She seemed confused at times and poorly trained to handle customers. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. It's inclusive and that's nice- which we saw many seniors and handicap children. If you want some sort of paper trail or invoice, you must ask for it. We were able to do everything and everyone had a blast. Review tags are currently only available for English language reviews. She never did anything that would need a pass. My gosh the place is so beautiful! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was so over crowded we had to wait 5min or longer just to get on the elevator. We were told our rooms would be close and on the third floor. What are we to do for breakfast??? Ok cool. Last minute changes I guess. So if you are sensitive to that, be sure to ask for a room at the end. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Kalahari Resorts and Conventions makes a big splash in Round Rock! But every F&B on the resort is over priced. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. But all other restaurants didn't open till 11pm. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. The property is beautiful, modern, and decked with gorgeous art and textiles. Blackout curtains work well- which is important to me! Ok fine Ill go through front desk! We ordered the 20in pizza that was $29. Not many actual games. 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