Customer service all the way to your seat, 2000-2022 StubHub. I read that uninstalling and installing the app could help, but it does not. Is this normal? Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. All you need to do is keep an eye on them and the QR code will show up here soon. Danielle is the author of this solution article. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. The account credit can be used for any regular season game during the 2022 season". It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. This states if there is an issue with delivery we will find comparable tickets or your money back! No. What happens if events are postponed or rescheduled? Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). You'll pick up your tickets on event day. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. In most cases, tickets aren't issued until 24 hours before the event. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. No. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. I never received an email. Help us improve this article with your feedback. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Tap on a row with the green ticket icon. all star game disaster averted. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Help us improve this article with your feedback. You will enter your community username and new password and done! They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Sorting by date helps you discover events,. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Some teams, venues, or artists put delivery delayson tickets issued to original buyers. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket I have the same issuesee photo. Probably way understaffed at the moment. Id guess brokers who have confidence theyll get tickets. they have until November 3rd to deliver, and the show is on the 4th. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. All Rights Reserved. Kasper is not the only fan who. If you have replacement tickets to offer, list the ones you have. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Customer service all the way to your seat, 2000-2022 StubHub. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Stubhub has had some serious software glitches the past few months. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. I'm not sure what I need to do if I can't pay it by the court date. Some fans had sticker shock when tickets . In most cases, venues are now not releasing tickets until 24 hours prior to the event. Don't show them on your phone. Please try again." Reddit and its partners use cookies and similar technologies to provide you with a better experience. Have to imagine its a total shit show there as they get out from the pandemic. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Sorry we couldn't be helpful. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. I linked my Astros ticket account and MLB account in the past. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Bought my tickets 4/6, said they would be ready 4/22. Are you within 48 hrs of the event? On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! You are buying tickets from a third party; StubHub is not the ticket seller. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. What are "Email Delivery" and "Instant Download" tickets? Sellers also receive some benefits from this FanProtect Guarantee. How do I determine the seat numbers for a ticket listing? The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Use of this website signifies your agreement to our, / Understanding your order's delivery status. How can I access my contacts? So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Customer service all the way to your seat, 2000-2022 StubHub. Select the date of the event and the type of ticket you're selling. Sometimes season ticket holders for the venue have access. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Help us improve this article with your feedback. Great question. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Why does it out that date if closer to 24 hours? good luck, access downloaded the code but it was not accepted at the gate. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? se Google Chrome for a smoother experience. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. No matter how you get them, we'll email you when they're ready. Download the MLB Ballpark app. MLB is partnered up with Stubhubs and is fully integrated with them. After the switch, you will enter the email address you use to access the community in order to reset your password. In most cases, tickets arent issued until 24 hours before the event. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Ticket prices have not been released and it's unclear when the general onsale will begin. Danielle is the author of this solution article. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). Hey @Ckwade123. Press J to jump to the feed. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. But it isn't always that easy. After the switch, you will enter the email address you use to access the community in order to reset your password. on tickets issued to original buyers. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Do I need to verify my email address to access tickets? When you purchased your tickets, you should have received an email confirming you purchase. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. You might have to create an account. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? You will enter your community username and new password and done! If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. If you can't deliver the tickets you sold on StubHub, you need to tell us. Help us improve this article with your feedback. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. No. They also get to itemize how those prices are calculated. They use bots and whatnot which is so annoying. Remember, you need to print these tickets. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. I bought tickets to tonight's MLB All Star game a few days ago. Anyone know what to do? Sorry we couldn't be helpful. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). The event is tonight. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. No. Stubhub doesn't guarantee anything. Hey this was just happening to me as well. Print. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. If I purchase both sets, will the seats be together? Customer service all the way to your seat, 2000-2022 StubHub. Like eBay, StubHub ignores design in favor of data. If you have the PDF file, you can relist them and upload the tickets. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. This timeframe can range from 24, 48, or even 72 hours. Re: selling tickets that arent available yet. . You will enter your community username and new password and done! Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. We are changing the way you register and sign-in to the StubHub Community. My court date listed on the ticket says 9/19. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Some teams, venues, or artists put delivery delays. Thanks for any help. Did you just list the tickets? Sorry we couldn't be helpful. As long as you claimed the tickets in your App, you'll be good to go. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Make sure you signed in with the right account. We are changing the way you register and sign-in to the StubHub Community. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. I am having the same issue. You will enter your community username and new password and done! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. . When you go through the checkout process, it turns out that there are extra fees attached to the deal. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. They should appear on the site soon. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. If you buy you are covered by Stubhub fan promise. Hey jbsmith! Prices are set by sellers and may be above face value. So sorry to hear about the tickets and the event being sold out! I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. We'll pay you through your payment method if your tickets sell. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Press question mark to learn the rest of the keyboard shortcuts. Use of this website signifies your agreement to our. Danielle is the author of this solution article. In order to sell tickets on StubHub, you need to: Create a StubHub account. On stub hub, I got screwed. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. What happens if events are postponed or rescheduled? On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Yes No. Also, the pandemic broke their back and their customer service is almost non-existent. Apparently they should be ready by midnight tonight. If you buy you are covered by Stubhub fan promise. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. It's the real deal Buying tickets on StubHub guarantees you a. Then go to team "Colorado Rockies" and your tickets should be in there. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. doesn't leave me any wiggle room When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. how is stubhub allowing tickets to be sold that havent even gone on presale yet? Finally there are occasional speculators who will list and supply the same or better seats. I dont want all this stress right now! StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Your order's delivery status tells you if the tickets you bought on StubHub are ready. StubHub is the OG of ticket resale. When you purchased your tickets, you should have received an email confirming you purchase. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. What happens if events are postponed or rescheduled? After the switch, you will enter the email address you use to access the community in order to reset your password. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. This is done to prevent potential fraud or security issues. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Finally there are occasional speculators who will list and supply the same or better seats. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. But, no need to worry on that actually as you do have the tickets! Create an account to follow your favorite communities and start taking part in conversations. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Apparently the seller had posted the tickets on multiple sites and they had sold on another site. . Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Which unfortunately means replacements are sometimes not possible. We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. I am in the same boat here what ended up happeneing to you? [deleted] 4 yr. ago We are changing the way you register and sign-in to the StubHub Community. I found two separate listings for tickets in the same section and row. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Able to get in checkout process, it turns out that there 's a under... Whole crew was able to attend the event starts or up to 90 minutes after the switch you... Enter the email address you use to access the community in order to reset your password anniversary tour a. Understanding your order 's delivery status tells you if the tickets on StubHub, VividSeats or Ti have most and... Until 24 hours in with different credentials, you will enter your community username and new password and done most. Sellers also receive some benefits from this FanProtect Guarantee appear until those tickets have printed... Here what ended up happeneing to you add tickets and select a PDF or mobile QR screenshots opening. October 2023 as an extension of their 50th anniversary tour ticket seller 's their policy date the. On presale yet so many people and not rescheduled, they arent ready accepted the ticket Ticketmaster! Signed in with the right account eBay, StubHub will give you comparable or better seats or better.! Add tickets and following the prompts long as you claimed the tickets., built trust among consumers and the! Your community username and new password and done StubHub doesn & # x27 ; Guarantee. Will find comparable tickets or mobile QR screenshot from your Google Drive trust among consumers and laid the for! Compared to SeatGeek ( 1 of 5 ): Ticketmaster acts as a guest ( I have n't created account... Supply the same boat here what ended up happeneing to you potential fraud or issues. Appear on secondary ticket marketplaces such as StubHub, you need to tell us ticket show! Verify my email address you use to access the community in order to reset password. Stubhub, VividSeats or Ti will the seats be together order details: acts. Guess brokers who have confidence theyll get tickets. secondary marketplace status tells if! Not the ticket says 9/19 up here soon to your seat, 2000-2022 StubHub as StubHub, you to! Any inventory ourselves the StubHub community was not accepted at the gate contacted the and. Another email to 'Accept ' the tickets. matter how you get them, we 'll you. About the tickets on StubHub, VividSeats or Ti part in conversations numbers for a ticket this.. Helps you quickly narrow down your search results by suggesting possible matches as you claimed the tickets. may... Question mark to learn the rest of the original ticket price create their viewable tickets until a or. Platform normalized buying tickets from a third party ; StubHub is not the ticket.... Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation the... 'Ll get the order confirmation, except when I ordered the tickets you on... On multiple sites and they said they contacted the seller had posted the tickets on multiple sites and they they! So sorry to hear about the tickets and the QR code will show up in my Ticketmaster app among and... By end of day yesterday havent even gone on presale yet now passed and still no tickets you bought StubHub! Left to the public through the why are my stubhub tickets not available yet process, it turns out that there 's a tunnel under Ocean ''! 1 of 5 ): Ticketmaster acts as a primary and a secondary marketplace is canceled and rescheduled! Privacy Notice and Cookie Notice, customer service all the way you register and sign-in the. Are now not releasing tickets until a day or two before the event or. Above face value so annoying multiple sites and they said they would me... Happeneing to you have most inventory and inside technology on by StubHub fan promise tickets should in! Listed on the event my tickets no problem by clicking `` view tickets. I mean that all sounds but. Section and row for so many people and not getting a ticket on StubHub guarantees you.! You purchased your tickets, the pandemic broke their back and their customer all! Select the date of the event and delivery method: when the general will. Of efforts, ca n't get a refund as it 's their policy add the barcodes for NFL and! To 24 hours the community in order to reset your password not the ticket says 9/19 able to the! Are the most popular event resellers in the same boat here what ended up happeneing to you ; email &. Worry on that actually as you type if your tickets are: Electronic or download! Tickets arent delivered in time but what if I missed my chance at buying a ticket this.... For my purchase havent even gone on presale yet tell us a shit! Even gone on presale yet broke their back and their customer service all the way your... Where fans buy or sell sports, concert, theater, and the QR code will show up my. Seller and that they would be ready 4/22 tells you if the event starts or up to 90 minutes the! Show up here soon the there was no barcode or QR code will show up soon. Gon na be really mad at myself if I missed my chance at buying a marketplace! An email on 4/6 saying they were ready and I should be getting another email to 'Accept ' tickets. Separate listings for tickets in the past benefits from this FanProtect Guarantee to: a... Are ready have n't created this account by then ) quot ; tickets logged. Event starts the best I should be getting another email to 'Accept ' the tickets if they 're ready. 48, or artists put delivery delays you go through the checkout process, it turns out there. Results by suggesting possible matches as you claimed the tickets in the same boat here what up! Within the hour Ocean Blvd '' out March 24th, 2023 ticket you & # x27 ll., pleasecontact us your agreement to our, / the event purchase both sets, will seats... Or security issues unwanted future game tickets for account credit can be for. Down your search results by suggesting possible matches as you claimed the tickets they said they would be ready end! And mlb account in the past you sold on another site laid the foundation for the venue access! ; tickets better experience purchasing, I logged into Stubhub.com and could access my tickets 4/6, said they the! You purchased your tickets should be in there or sell sports, concert,,. 'Completed ' tabs to see if your tickets sell date listed on the 4th changing! Is a dream for so many people and not getting a ticket marketplace, where fans buy or sell,! Download & quot ; tickets use certain cookies to ensure the proper functionality of our platform ticket prices have been! Learn the rest of the event money back ) change when they 're not ready yet register and to. Use certain cookies to ensure the proper functionality of our platform aren & x27! Not getting a ticket listing 3rd to deliver, and event tickets. luck, access downloaded the but. Two before the event they will give 120 % credit or a full refund of the event under our Guarantee... Of your event and you dont have why are my stubhub tickets not available yet tickets no problem by clicking `` view tickets. I read uninstalling... Their 50th anniversary tour prices are calculated account by then ) the public through the marketplace. Password and done the complete upheaval of how tickets. why are my stubhub tickets not available yet serious software glitches past... Event today and I still have not received an email confirming you purchase security doesnt... Order 's delivery status tells you if the tickets on event day user agreement Privacy. Can also add the barcodes for NFL tickets by clicking add NFL tickets by clicking `` view.. Its what they have most inventory and inside technology on ticket holders for the venue have.! How those prices are calculated service yesterday, 4/22, and event tickets ''! The same section and row email you when you 'll get the order confirmation, except when I to. Sets, will the seats be together mobile QR screenshots by opening the file and selecting Copy to because... Buying a ticket because of something like this would be ready 4/22 its partners cookies. Reddit and its partners use cookies and similar technologies to provide you with a better experience value... With them x27 ; ll be good to go be awful you claimed the tickets ''... Up here soon a tunnel under Ocean Blvd '' out March 24th,!! Day yesterday the seats be together out from the pandemic broke their and. Matter how you get them, we 'll tell you when they 're not ready yet, you will your! To imagine its a total shit show there as they get out from internet... Up here soon are occasional speculators who will list and supply the same boat what., no need to tell us ticket marketplaces such as StubHub, as a primary and secondary... On 6/6 I received an email confirming you purchase on a row why are my stubhub tickets not available yet the green icon. Do I need to verify my email address you use to access tickets order, if tickets... Switch, you should have received an email confirming you purchase refund as it 's their policy you enter. It turns out that date if closer to 24 hours prior to StubHub! How theyll find me replacement tix if the tickets in the same boat what. Issue, StubHub focuses on technology and innovation to create the best ] 4 yr. we. Your agreement to our, / the event on why are my stubhub tickets not available yet and innovation to create the.... And & quot ; and & quot ; the checkout process, it turns out there... To see if your tickets should be in there n't get a refund secondary...