Established in 1980. They're warehouse workers suck and when I called into the customer service line the rep was less than enthusiastic to help me further. This is probably the worst company I have ever dealt with. avril 10 2016, 10:47 pm. When I go to check my status update it has NO UPDATE. I honestly think they're selling stuff they don't even have access to. Eastbay Savings Tips. It’s been almost a month. Find helpful customer reviews and review ratings for Eastbay EVAPOR Tights - Men's ( sz. Prom season is here, and you deserve to look and feel amazing for your big party! They requested I call FedEx...FedEx indicated that they didn’t even receive the package and that I should contact Eastbay. For EastBay to have been around for years, customer service department was horrible. I ordered my son a pair of Adidas NMD R1 shoes in black/metallic black on 12/2/2020. Voice your opinion today and hear what 538 customers have already said. FREE Shipping on orders over $25 shipped by Amazon ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: IMDbPro Get Info Entertainment Professionals Need: Here’s why Eastbay stinks to me. Your one stop shop for all things sports performance gear for football, basketball, baseball, track, and everything in between. We’re in this together! The person was rude and short. 24 hrs later, according to a support specialist, my order doesn't exist and I'll have to wait 4-7 for them to refund me. I placed my order over a week ago and have emailed them numerous times and still haven't heard from them. #EastbayFTW "Lionel" began talking over me, yelling and said that customers have to contact customer service and they immediately respond. So I received the wrong item and notified Eastbay via emailing customer service. I will never shop with this company again. A week later, I received an email that a refund for the total price would be placed back onto my credit card. I completed my transaction but never got the verification code and i exited the page accidentally. 's, I order some shoes just got them today and they had been worn I know something was up when I open the box am so $#*!ing pissed the box looked old and when I open it the shoes were old the soles had stuff at the bottom of it and the thread coming apart I can't believe this $#*! I am so sick of shopping at zappos due to their numerous problems. Overall excellent experience. Very poor! There's a reason I don't order as much from this company anymore, it used to be good and after Footlocker took over, it turned to garbage. The same was true when I went looking for birthday gifts later on. Now I keep receiving emails that they want me to send back or pay for a New Balance item or they will send this to collections. Eastbay has a consumer rating of 1.67 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. Shop Men's Clothing for the win at Eastbay. Your experience can help others make better choices. Tried to do a New Balance run, get an old 990 V4, NOPE, not my birthday code, advertised on the front page NOW code or sign up code. Join the 540 people who’ve already reviewed Eastbay. This was not made clear when ordering as I would have used another vendor that actually holds inventory. Been sitting in same status since 28th. Do you agree with Eastbay's TrustScore? I've spent 1000s here never an issue. Duped by Eastbay, helped by Dick’s Sporting Goods! That triggered me and I explained people don't have hours to spend dealing with the lack of customer service of this company and hours waiting on hold. I told him to stop lying and people don't have time to be on hold for 30 min waiting to talk to someone that an email or chat could've fixed in a way convenient to the customer not the company. I wish I could give this company 0 stars. What a joke. On this particular page, you will find information regarding women's clothing with the Eastbay brand. Spent hrs on phone literally 6 to be exact and kept saying 3 to 5 money will be back in account been 30 days and finally they said sorry dispute ir with your bank! That happened on 2 calls. it's been 11 days still no arrival. When I asked why they charged me the only answer I got was there's nothing they can do about taxes. If i coild less i would. Customer service is the worst. Their retail store admitted the products were defective but said I had to go to Eastbay for refund/credit. Never again. If u live in America it says that. How unprofessional oh, let me warn you all about Eastbay's customer service. | Read 21-40 Reviews out of 540 I never ordered a New Balance item. ! View all 1 photos Business Details Your one stop shop for all things sports performance gear for football, basketball, baseball, track, and everything in between. Terrible. I'm done with this company. Follow us on Twitter! My next step will be filing theft charges with my State Attorney's Office. I placed an order with the company 2 days ago. Eastbay is a renowned supplier of athletic sneakers, shoes, clothing and sports gear in favorite brands like Nike, Reebok, Adidas, Puma, Converse, New Balance and Vibram. This is the 2nd time this has happened to me i ordered 3 pairs of shoes for my 3 children...the website allows you to put the items in your cart...allows you to check out...TAKES the MONEY off your credit/debit card...send you a email confirmation and order status and a estimate shipping date. The most popular styles and sizes of these tend to go out of stock quickly. I checked my order on 10/26 and all sizes were available. 86 reviews for Eastbay, 1.7 stars: 'I have never experience such a lack of personal and if you are getting foreign agents make sure they speak English well, worst customer service I have ever encounter, your company it is absolutely WORTHLESS, there is NOTHING positive about your business, I will make sure this will be broadcast through out every social media and marketing. Don't know if they just jacked it up because of covid19 because I've ordered lost from them and never had to pay this much. Easybay said my shoes will arrive on the October 27th. DOES NOT GET ANY WORSE THAN THIS. Today is July 26 and my order status is the same. What's worse is they blame it on covid, no other companies have a hard time. BS. I don’t know why I see recent reviews of customers being dissatisfied of their purchases...I recently ordered the Adidas NMD Triple Black size 9.5 & the transaction went smoothly. Claim your listing for free to respond to reviews, update your profile and manage your listing. I ordered a pair of Nike LeBron 17 lowcut for $160 on Oct 18th, 2020.I returned the pair immediately to get my refund after trying on the right shoe with a shoehorn and decided I'm not carrying a shoehorn every place I go to play basketball. Not sure if I will order from them again. I called eastbay they sent me a return label for an exchange they just returned my shoe to me today and it's the same shoe! Had to do a return with some complications and couldn't be happier with the prompt customer service. how long will it take to ship air jordan item to hong kong? Not 45 minutes. Don’t buy off Eastbay I ordered air force1’ 07 by end of August literally august 30th it’s been almost 2 months and I still haven’t received them but it’s okay I contacted my bank and showed proof and I got my money back don’t waste your time with Eastbay!! I’ll spend my average 5-6K a year elsewhere & that’s just on 1 brand, yes I have problems but Eastbay ain’t One! He said he saw my email from days ago and said that's another department and I could've called. I chose to buy here rather than Dick’s. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Customize products to fit the specific look of your program; Pass out your team code and your program supporters can order team gear online by typing the code below. Your experience can help others make better choices. To find more information about reviews and trust on Sitejabber.com please visit. Read honest and unbiased product reviews from our users. Get your mid-level @Nordstrom Rack, same with Toddler & your OLD and NEW 990s ANYWHERE! Choose the gear you want from the game's top brands. This company is also Footlocker. By Abby H. Lawrence, KS. Eastbay Athletic Reviews. Eastbay Men & Women wear. We use cookies for analytics, personalization, and ads. Terrible customer service. Prices are the same as other sites or sometimes better. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. When that shipping date comes still no status or update on the tracking from USPS....so i had to call TO GET A UPDATE and when i call i am told the items i paid for are SOLD OUT...this is beyond HORRIBLE service...as a customer if a item is sold out i should be notified before the funds are taken out of my account...now I have to wait 5-7 business days for a refund...this is my last time shopping with EASTBAY. I was very pleased with the quick service. Don't buy from here. Learn how to stay safe during COVID-19 in our new guide: Hey i've seen lots of bad reviews and lots of complaints that y'all don't ship on time and it takes lots more time than it says on the checkout like 5-7 or 3-4 days. Placed an order on Black Friday for some North Face shoes that were on sale both here and Dick’s, and in stock. Same with a 594 Preschool, same for a 574 women. Two years later, shareholders sold the company to F. W. Woolworth Company. I BOUGHT MY FATHER A NICE FATHERS DAY GIFT AND THIS GODDAMN COMPANY STOLE MY MONEY AND WONT EVEN RETURN MY CALLS OR EMAILS. Shop clothing for the win at Eastbay. Start your review of Eastbay! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. I will never order from this company again. Excellent job east bay! Specialties: Eastbay is a leading world supplier of athletic shoes, clothing and sports equipment. I don't like talking companies down, but I would go with caution. Why you offer shoes when you may not have them? Eastbay.com is easily one of the best and most comprehensive places to buy shoes and clothing online. Supposed to be delivered on 4th of Aug. Prices are pretty good so they are probably liquidating product before the go out of business! Very unhappy, still trying to get a refund for items never received. After several more minutes, finally spoke with someone claiming their name was, Lionel, and he was working from home. And then the cycle begins. Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. Sometimes shipping can be tremendously long. Where there located it should be 5 percent and where I'm located. Literally nothing. Get it as soon as Mon, Jan 18. How Team Stores Work. Tried to find out what was going on via the phone with Cust Serv. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! i'm not sure if my order is on its way because my email 'isn't registered.' But, the rep had to check with the supervisor and then hung up on me. I immediately called to fix it and was told it's not possible. Believe it or not, my sneakers arrived in 3-4 days of purchase. Beast Bay - Eastbay and Oakland T-Shirt. THIS COMPANY IS A FRUAD AND SUCKS DONT WASTE YOUR TIME OR MONEY. The letter stated the shoe was used and not restock able. The delivery was terribly long and they are selling goods that someone has already returned to them. TALK ABOUT A COMPANY THAT DESERVES TO GO OUT OF BUSINESS. Your experience can help others make better choices. STAY FAR FAR AWAY THEY SUCK BEYOND WORDS. I live in Australia and it says 5-10 days, it's been 11 days and I need these shoes soon, Gain trust and grow your business with customer reviews. 99. Eastbay is the WORST online buying experience I’ve had in recent memory. Eastbay For Women : Learn About The Eastbay Fashion Brand For Women presented by Apparel Search. They were flopping off my feet when I tried them on. Take advantage of Cash Back from Rakuten plus apply an Eastbay promo code to maximize your discount. @OfficialEastbay Follow us on Pinterest! | Read 101-120 Reviews out of 327 I ordered an Adidas running shirt and received a Nike basketball jersey. I stumbled on Eastbay last Christmas after searching literally dozens of sites for a particular shoe. Eastbay was established to meet the performance needs of local high school… 30 days with no shipment, no contact, they cannot provide an ETA or confirm ship method. This will be another casualty of a poorly run business. Purchased athletic shoes — and needed to do an exchange. No hesitation free shipping and free returns, they always send Usually 10 percent ( which is still to much for where I'm located) Fu east bay I wish another place sold my shoes. I had to worst experience. Would not recommend. I have sat on hold for three days in a row. With four people in my household that constantly need sneakers you guys have messed up! Minimum 10 characters Register for the Eastbay … Whether you are attending prom for the first... We’re in this together! Items show in stock on their site and backorder email immediately after ordering. Eastbay Clothing Inc. is a California Domestic Corporation filed on May 25, 1989. Str8 robbed me blind been over a month never shipped shoe, Eastbay Return of Nike LeBron 17 Basketball Low Cut shoes, Horrible Customer Service Wont Provide A Tracking Number, Emails with no Response; Hour on the Phone to be Hung up on by a Supervisor. Your coupon codes SUCK & are useless 24/7 and you should be ashamed of yourselves especially in 2020Covid19 when people want to spend money with an Old Favorite but have less. Shipping and returns are usually free. I can get em shipped from England for less, Eastbay is a joke for people who don’t know better. and I been on hold for a hour and am still on hold right now as am typing this am so heated. Unacceptable business practices. I had read reviews about bad service and was leery but mine went smoothly. I called and they refused to cancel my order even though the item has not shipped and the refused to give me a tracking number. has anyone else had a similar experience or know what to do? 109 views . Not an honest point of sale. We’ve rounded up 8 tips to help you get the best athletic gear at the best prices from Eastbay. The only reason they’re getting one star is because of the timely shipping. Head to the Eastbay site, and browse through the wide selection of clothing. the money has been deducted from my bank account. Charged me 25 percent tax on my order. I guess that doesn't matter. They have good deals on clothing to all the new trends and styles. I suspect there was a price error and instead of honoring it they just waited until the shoe was not available. I have been screwed over time and time again with footlocker and it’s affiliates or eastbay). Hello! Eastbay is a well designed application that allows users to easily shop and receive news for the latest athletic apparel products from many sport categories. They were very quick about charging my card and placing my purchase on their on line tracking system. Go ahead. Join the 327 people who’ve already reviewed Eastbay. $17.99 $ 17. © 2021 Trustpilot, Inc. All rights reserved. Delayed resolution. 395 result for: Home > Eastbay > Clothing Sort By: Initial Results Alphabetical (A to Z) New Arrivals Price (Low to High) Price (High to Low) Top Sellers Brand Name A-Z 60 http://www.Twitter.com/Eastbay Watch us on YouTube! THEIR CUSTOMER SERVICE SUCKS. Eastbay empowers athletes by offering the best selection of pro-grade gear available, along with the knowledge and advice needed to win on and off the field. PATHETIC. Hence my frustration. Mailed the shoes back, no email sent of receipt, no confirmation that the new ones were sent out. Don't buy here. You can shop 24 hours a day at Eastbay.com. I tried to call all you get is a recording pretending like there are customers service reps present but dont there is. 100usd on a 400usd order seems a bit expensive. No the shoes were not sold out in the bigger size, they just COMPLETELY IGNORED my exchange slip which caused me to have to go in and reorder the shoes and pay for shipping and handling again which could have been avoided if they just would have sent me my exchange in the first place. Even if it’s been out for YEARS. I received the pair of shoes back from Eastbay stating no refund because the shoes were used and the item is unstockable. Don’t waste time on Eastbay shoes will never arrive. NOTE He said he saw the email to customer service from 11 days ago and that department failed to respond... not immediately... not at all. They do not want to make a replacement. They lost a customer of ten years, beware. They are the absolute worst ever, I was on hold for a whole entire hour before. Have the sizes aren’t in stock but shows as available online DONT WASTE YOUR MONEY WITH THESE CLOWNS. Eastbay ranks 57th among Athletic Shoes sites. CanNOT contact customer service.on hold 45 minutes. not where they deny the return in order for them to make extra money. I didn't ask for a refund and clearly marked I wanted an exchange. I thought OK we are good. Ordered shoes on 10/24. I had to go through my bank to get my funds by filing a dispute claim. I called today to have this order cancelled because Eastbay did not provide me with a tracking number. I ordered from Eastbay a pair of Nike LeBron 17 lowcut for $160 on Oct 18th, 2020. Called to see if the shoes were available in that size for an exchange and they were. After getting no where with that agent for 15 minutes I asked to speak with a supervisor. You can shop the athletic store for less with the help of our savings specialists. Terrible terrible just bad!!! My package arrived on the 21st of October. Always happy with my purchase I’m supposed to be stoked for the -20 sale price ? By far the WORST CUSTOMER SERVICE, WORST DELIVERY TIME! it this true? Then they had me reorder with another color and it was the same thing all over again where they claimed they didn't have it. Just copped 990V4 KITHs for LESS. Review by Josslin benitez 2 months ago Terrible terrible just bad!!! How can I apply an Eastbay coupon to my order? ✌️Skip these Greedy “Has Beens” unless you need a jock strap , I never write reviews I just read them,with that being said,I was shocked at all the bad reviews, I had ordered 2pairs of sneakers in 2015,shipment came early and on time,no issues at all,now ff to current,I ordered some Shoes on the 4th of this month,email said it would here on the 9th,then on the 8th got an email that said my package left and is on its way!,only to send another email that its in transit,and they haven't updated the status,so with all these bad reviews, I'm getting nervous,but I will keep y'all posted,and maybe somebody from Eastbay will read this,A pair of LeBron 17 size 10,coming to Norristown, Pa. Horrible company. They did send out the right item I ordered. Horrible customer service, never reply or answer the phone. I have never experience such a lack of personal and if you are getting foreign agents make sure they speak English well, worst customer service I have ever encounter, your company it is absolutely WORTHLESS, there is NOTHING positive about your business, I will make sure this will be broadcast through out every social media and marketing. Support said the website is not always up to date. There was dirt inside of the shoes plus the shoes had dirty soles. Don’t buy off Eastbay I ordered air force1’ 07 by end of August literally august 30th it’s been almost 2 months and I still haven’t received them but it’s okay I contacted my bank and showed proof and I got my money back don’t waste your time with Eastbay!!! Shop Men's Pants for the win at Eastbay. does this company really allow exchanges or returns? Something happened with Eastbay. If you don't have the product, don't sell it to me and charge my card. Not supply a basic tracking number is not acceptable. Did a string of Email Exchanges with Customer Service, which was almost comical how unhelpful their details were. Customer service reps are poorly trained if they even speak English, they suggested I call back daily for status on commodity items. Eastbay established its own clothing brand in 1990, offering jackets, pants, shorts, underwear, socks and tops in various sports teams' colors and styles, with the Eastbay logo. Free shipping for FLX members. Consumers complaining about Eastbay most frequently mention customer service and next day problems. You can never use any discount code for any shoe that costs more than 100. The Registered Agent on file for this company is Fuad Kasem and is located at 139 Eastmont Mall, Oakland, CA 94605. Would not shop here. Your one stop shop for all things sports performance gear for football, basketball, baseball, track, and everything in between. I will definitely order from this site again. They have good deals on clothing to all the new trends and styles. No one speaks English to understand your words and the website had been down for over a week. I pay all the items at the eastbay including the shipment, why that the ups call me and they said that im going to pay for another $55 dollars when it convert to philippine peso it is almost 3,000, what a hect, i've been ship 2x at the footlocker and i dont have any problems regarding the delivery, what is this all about. are you serious now I have a pair of 100 dollar shoes I can't wear. On September 29, 1995, Eastbay made an initial public offering on the NASDAQ stock exchange. Stay away. I order 2 pairs of UGG Funkette on Sunday October 18 . I was emailed a return label and sent back the jersey. Overall Eastbay Athletic has a 4.7 star rating based on 3 user reviews. 1. For EastBay to have been around for years. Not sure how to redeem some of your Eastbay coupon codes? I am so frustrated with my delivery & trouble trying to get a paper. Ordered 4 pairs of shoes totaling $550, and received and extra pair of shoes from someone else's order (with this customers packing slip and personal shipping info included). This is a guide to redeeming your Eastbay coupon and applying it to your order. Seems as tho as soon as I … Dont shop Eastbay. I am a size 5 in kids & it was my correct size. 1. I called Eastbay's customer service and they said there nothing they can do. Great deal on a jersey. The rep put me on hold, while she spoke with the supervisor, I said her resolution was not accepatable and wanted to speak with the supervisor. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Search for the Eastbay coupon that you'd like to use, and copy the coupon code. DISGUSTING. I explained that they looked used when I called them before sending them back and was informed I would get a new shoe but I never did! Not true to size. Ask to get a different size at the same price but they don’t do price match so I get offered a measly 15 off coupon. This was the 2nd pair of Adidas that I bought that split in the same spot. I have 3 teens who are really into Vans Shoes. I don't even know if they are in business anymore but I wouldn't say my experience was either good or bad. 60 minutes and then you will get to chat with someone. My adidas cleats split at the tongue, Eastbay customer service was on perpetual hold. Eastbay sent me a pair of used Air Max 97 shoes. Eastbay Reviews 4.20 Rating 5 Reviews 80 % of reviewers recommend Eastbay Company Reviews Questions Visit Website Write Your review Tell us how Eastbay made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Orderd shoes on 25 July. 11 days later I called customer service again and waited for a long time and spoke with customer service. I purchased shoes, then several emails they couldn't locate item. And also good prices with discounts etc, when most stores won't let you save a penny! i have wide feet and i often don't know if the shoe is going to fit me so i need an easy exchange program. The product was sent in the wrong size and the product was in use. 105 reviews. I understand the impact of COVID, but their customer service was disappointing and frustrating. I received my shoes in 3 days. Looking to buy here soon.Thanks EastBay. They do not want to make a replacement. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I returned the pair immediately to get my refund after trying on the right shoe with a shoehorn and decided I'm not carrying a shoehorn every place I go to play basketball. Tip for consumers:Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. 0 comments . The delivery was terribly long and they are selling goods that someone has already returned to them. After a few days, I tried calling but the wait time was over 20 minutes, I sent another email. I do not recommend this store. I recently placed an order with Eastbay.
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