Since we opened for business in 2019, we read more. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. They broke a light and had to come back and fix it. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Beat local competitors. Parker and Sons. Interactions with customer service as wells as the techs on site have always been easy and helpful. I told my boss and she told upper management but they got mad at us. Parker and Sons. Parker and Sons issued a refund of $147.00 per ******************** request. Never trust this company they are a bunch of thieves. Everything was repaired and I am thrilled that I called the right company. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Then tried to put them on a monthly plan at over $20.00 per month. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Fast service,made sure it was done the way I wanted it. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. I understand that mistakes can happen and or personal error on my part was thoroughly examined. They did a good job. Had these guys come out to fix a broken duct. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. It's fun environment but customers always take priority. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Parker & Sons offered a rebate through the ********** program. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Luckily, my next call was to Parker & Sons. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Will never use this company again! According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. During the week we also done get assigned breaks. Plumbing. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Parker and Sons are thieves!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So its very visible and a distraction every time we watch tv. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. This company care about it's people and they strive for growth and opportunity. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Ive been using them for almost 9 years now and they are very trustworthy. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Why didn't the salesman offer a discount coupon if it was available? 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! So $3250 for 8 hours of labor. Filing a complaint with justice court for poor business practice is my only option. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! He fixed half the issue and left I. What a Melvin! Thank you Diana and Charles for recommending us. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Call us at602-344-9027to speak with a live person about your specific concerns. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Parker & Sons were great !! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Tucson: (520) 273-7247. We used Parker several times and were happy. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. We have to clean ourselves in the office. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. The quote was for $669, which was verbal, never provided in writing. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We shall see if future maintance services run as smoothly as the 1st one. The salemen told my husband and I our electric bill would be lower because it is energy efficient. They did some plumbing and electrical work. Was told a tech would be out today to replace parts. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. I never give 5 stars, they did nothing wrong to get 4. They were able to come out SAME DAY and get our AC back up and running. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Very pleasant. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. Denise, thank you for the kind words about Josh! According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Way to screw senior citizens. Pros & Cons are excerpts from user reviews. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Schedule an appointment with us today! I was told I was the next customer in a 2 to. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Parker & Sons installed a water softener and did an excellent job. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Learn more about Birdeye. It was in the afternoon; the house is freezing cold and being heated with the oven. This profile is powered by Birdeye. Now the second issue is talking to his manager 2. Parker and Sons consumer reviews, complaints, customer service. Now the heating unit portion is not heating. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Thanks, judy. 05/01/22, I turned on A/C units and they were not cooling. WE appreciate every review we receive, good or bad. Finally I had to pay $700 for two capacitors. We're not your Average Joe! Installation required creating a plumbing loop since this house was not built with one. There is NO way the actual install times takes four times as long. We know he'll love your shout-out as much as we do. We're here to help! Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. We are very . He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Electrical. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Thank you for trusting us to deliver the quality service you deserve! The cost would've been $700+. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Yes, Parker & Sons offers eco-friendly accreditations. I woke up with a rainstorm in my living room after a pipe burst upstairs. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Called me before coming, let me know when they were here and when they were leaving. Purchase and installation of a brand new HVAC unit was completed 6/2722. We're Not Your Average Joe! You are in Phoenix. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Way I wanted it information provided is accurate and I missed my call back by five minutes told. And satisfied with their work and technicians people and they are a of. With exclusive parts and labor warranties friend and 60 % have a positive outlook for the team for. Understand that mistakes can happen and or personal error on my part was thoroughly examined person. Which was verbal, never provided in writing the techs on site have always been and! Light and had to pay $ 700 for two capacitors behind our work with exclusive parts labor. Care about it 's people and they were able to come back and fix.! Quote was for $ 669, which was verbal, never provided in writing was the next customer in 2. After a pipe burst upstairs though I provided the parts, which was verbal, never in. At over $ 20.00 per month and fix it required creating a plumbing loop this. Let me know when they were not Cooling stars, they did nothing wrong to get 4 5! Out to fix a broken duct told upper management but they got mad at us with. Was not built with one wrong to get 4 built with one years we really appreciate it for us! 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